Research complex work processes and design custom apps to help employees of large organisations work better and more efficiently
Research complex work processes and design custom apps to help employees of large organisations work better and more efficiently
This compact UX agency is part of a partnership that also includes a development agency with an office in the Netherlands and Portugal.
It is a fun organisation and there are many outings with colleagues, including an annual trip to the office in Lisbon.
The organisation designs complex custom applications for large organisations. These are applications that support internal processes, for example in purchasing, logistics, production, back office or operations. The applications are used by people who depend on correct information, logical steps and clear decision-making on a daily basis.
The agency works at the front end of digital product development. Users, processes and requirements are thoroughly investigated before flows, prototypes and interfaces are developed. As a result, the focus is not only on screen design and interaction design, but also on going through the process involved, together with stakeholders and users of the client.
You design business applications that connect well to users and remain viable for development. In each step, you consider how the solution can be built: with existing components as much as possible, as little unnecessary customization as possible and without making flows more complex than necessary.
You're actively using AI in your design work. For example, to structure input from conversations more quickly, to explore scenarios and edge cases, to refine documentation and to compare variants more quickly. The content assessment remains with you: you decide what is correct, what is useful and what suits users, stakeholders and development.
UX Research & Service Design
You investigate complex business processes with end users, IT and management. In conversations and workshops, you map out process flows and show where work is stuck, information is missing or choices are necessary.
UX Design
You design complex business applications for processes such as purchasing, logistics, production, back office or operations. You translate insights into flows, wireframes, and prototypes that help users do their work faster and more consistently.
UI Design and Design Systems
You develop the chosen solution direction into clear interfaces based on the client's existing design system, or you develop a new one. You design screens, components and interactions, and ensure that designs are consistent, transferable and usable by developers.
You join a team of seven product designers. Everyone works across the full spectrum of research, service design, UX, UI and design systems. As a result, you do not work in a separate layer of specialists, but in a team where designers can carry out processes from research to transfer.
The agency works within a partnership that also includes a development partner. In total, it involves 75 people, spread over the Netherlands and Portugal. In the office, you work physically in the same room with your product design colleagues, but you regularly coordinate with your development colleagues and meet at lunch.
Employees work partly in the office, partly from home and sometimes at the customer's location. For example, for workshops, process analysis or coordination with stakeholders. The relationship depends on the project, the phase in which the application is and the agreements with the customer.
If you get energy from complex assignments, you're in the right place in terms of content. You work almost exclusively on B2E and enterprise software: customised applications that organisations have developed for their own employees. Think of software for purchasing, logistics, production, back office or operations.
This is a growing specialty in product design. Organisations are increasingly investing in digital work environments where employees can do their work faster, more consistently, and with less manual work. For you, this means working on products that are less visible than consumer apps, but often directly determine how well daily processes run.
You design applications that users rely on every day, often within processes with multiple roles, systems and dependencies. This makes the assignment complex in terms of content and relevant to your portfolio.
You work in an agency where research, service design, UX, UI and development transfer are taken seriously. So within the team, you don't have to explain why user insight, process flows and substantiated design choices are important. You work with colleagues who are used to carrying out the entire design process in terms of content.
For clients, this UX maturity is often less obvious. Stakeholders are not always used to research questions, validation or choices that are based on user behavior. That makes communication an important part of your role: you include users, IT and management in your approach without making the process unnecessarily burdensome.
It is precisely that contrast that makes the work interesting. You not only use your UX knowledge to design better applications, but also to help organisations look more closely at their own processes. If you do that correctly, there is a lot of support among clients and users.
Here you get the space to take more responsibility without moving directly away from the design work. You will continue to work on research, flows, prototypes and interfaces yourself, but you will also become stronger in including customers, users and developers in your choices.
AI is not an afterthought. This agency expects you to actively use AI to analyze more quickly, explore variants, improve documentation and better substantiate design choices. The content remains you: you decide which input is correct, which direction is logical and which solution is useful for users and development.
That fits what this agency is looking for: someone who can carry out independent design work, takes ownership and makes complex processes understandable to others. You don't have to be a lead yet, but the ambition to eventually organize workshops, facilitate design sprints or supervise less experienced designers is important.
For you, this means that you can grow across the breadth of the profession. Getting better not only in Figma, AI or UI, but also in research, stakeholder management, customer communication, AI applications and development-friendly design. This makes this role suitable as a stepping stone towards a senior product designer.
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the office
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opportunities
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- You live in the Netherlands
- You have a command of Dutch at C2 level
- You embraced AI early and used it in your daily work
- You use AI to work faster and sharper, but the strength of content is you
- You have experience with UX research, workshops and stakeholder discussions
- You have experience with complex business processes, requirements and process flows
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HBO/WOwerk- en denkniveau
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3+ years of experience for instance as a :(of wich at least 50% in Western countries with a high UX maturity, such as the Netherlands, Finland, Estonia, Sweden, Denmark, Germany, UK, United States)
- Experience with enterprise UX or business applications.
- Experience with designing software for processes such as purchasing, logistics or production.
- You love complex challenges
- At your core, you are not a visual designer, but a strategic product developer
- You don't see AI as a threat but as a new spectrum of possibilities
Product Designer vacancies
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